The National Highways Authority of India (NHAI) has launched ‘Rajmargyatra,’ a user-friendly mobile app for a safer and hassle-free journey on highways. It also offers an inbuilt efficient complaint redressal system.
The app which can be downloaded from both Google Play Store and iOS App Store, empowers travellers with comprehensive information on Indian National Highways. It is currently available in English and Hindi.
Key Features of ‘Rajmargyatra’ App:
*Rajmargyatra serves as a one-stop repository of essential information such as real-time weather conditions, timely broadcast notifications, and access to details about nearby toll plazas, petrol pumps, hospitals, hotels, and other essential services that ensure a seamless and safe journey on National Highways.
*Complaint Redressal: The app comes equipped with an inbuilt complaint redressal and escalation mechanism. Users can easily report highway-related issues, attaching geo-tagged videos or photos for better clarity. The registered complaints will be handled in a time-bound manner, with system-generated escalations to higher authorities in case of any delays. Users can also track the status of their grievances for complete transparency.
*Seamless FASTag Services: ‘Rajmargyatra’ integrates its services with various bank portals, making it convenient for users to recharge their FASTags, avail monthly passes, and access other FASTag-related banking services – all within a single platform.
*Over-speeding notifications and voice-assistance to encourage responsible and safe driving behaviour.