Infosys fixes some glitches in income tax e-filing portal, 1 lakh returns filed so far

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Leading IT software company Infosys has said that some of the glitches that hit the seamless operation of the new income tax e-filing portal have been fixed and close to 100,000 tax returns have been filed so far.</p>
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Infosys chief operating officer U B Pravin Rao said: “We are committed to resolve the concerns around the new I-T e-portal. Over the last week several of the tech glitches, which impacted the performance and stability of the portal, have been addressed and as a result we observed lakhs of unique daily users on the portal. Close to 100,000 IT returns have been filed so far.”</p>
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“As new functions are introduced in this new complex platform we have observed concerns related to filing forms, e-proceeding KYC related issues and instant payment among other areas. Our project teams are working to resolve this to ensure a seamless experience for users," he explained while answering queries from shareholders at the company’s 40th Annual General Meeting on Saturday. </p>
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He said that Infosys has been managing the I-T platform for a decade. “We are deeply concerned with the initial glitches in the new e-portal for the users and are committed to resolve all the issues at the earliest,” he added.</p>
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The new portal for e-filing of income-tax returns went live on June 7. However, users started tweeting that they were unable to access the portal. The next day, the Union Finance Minister Nirmala Sitharaman, in a tweet, asked Infosys and its non-executive chairman Nandan Nilekani to fix glitches in the portal. </p>
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In her tweet, FM said: “The much awaited e-portal 2.0 was launched last night 20.45hrs. I see my TL grievances and glitches. Hope @Infosys & @NandanNilekani will not let down our tax payers in the quality of services being provided. Ease in compliance for taxpayers should be our priority.”</p>
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Infosys was awarded the contract in 2019 after a bidding process that had a budget outlay of Rs 4,241.97 crore. With this project, by 2020 the I-T filing system was supposed to be managed completely by Infosys. The project was to be completed in 18 months and was to be launched after three months of testing.</p>
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The new IT portal is expected to bring down the I-T return processing time from the present average of 63 days to just one day and also speed up refunds.</p>