Leading IT software company Infosys has said that some of the glitches that hit the seamless operation of the new income tax e-filing portal have been fixed and close to 100,000 tax returns have been filed so far.
Infosys chief operating officer U B Pravin Rao said: “We are committed to resolve the concerns around the new I-T e-portal. Over the last week several of the tech glitches, which impacted the performance and stability of the portal, have been addressed and as a result we observed lakhs of unique daily users on the portal. Close to 100,000 IT returns have been filed so far.”
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“As new functions are introduced in this new complex platform we have observed concerns related to filing forms, e-proceeding KYC related issues and instant payment among other areas. Our project teams are working to resolve this to ensure a seamless experience for users," he explained while answering queries from shareholders at the company’s 40th Annual General Meeting on Saturday.
He said that Infosys has been managing the I-T platform for a decade. “We are deeply concerned with the initial glitches in the new e-portal for the users and are committed to resolve all the issues at the earliest,” he added.
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The new portal for e-filing of income-tax returns went live on June 7. However, users started tweeting that they were unable to access the portal. The next day, the Union Finance Minister Nirmala Sitharaman, in a tweet, asked Infosys and its non-executive chairman Nandan Nilekani to fix glitches in the portal.
In her tweet, FM said: “The much awaited e-portal 2.0 was launched last night 20.45hrs. I see my TL grievances and glitches. Hope @Infosys & @NandanNilekani will not let down our tax payers in the quality of services being provided. Ease in compliance for taxpayers should be our priority.”
Infosys was awarded the contract in 2019 after a bidding process that had a budget outlay of Rs 4,241.97 crore. With this project, by 2020 the I-T filing system was supposed to be managed completely by Infosys. The project was to be completed in 18 months and was to be launched after three months of testing.
The new IT portal is expected to bring down the I-T return processing time from the present average of 63 days to just one day and also speed up refunds.
