IndiGo Airlines in trouble over shabby treatment to special needs child and his parents

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Aviation regulator DGCA has issued a show cause notice to IndiGo Airlines over an incident in which the airline did not let a special needs child and his parents board a flight.</p>
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The Directorate General of Civil Aviation, has in its investigation report of the incident at Ranchi airport stated that IndiGo handled the passengers "inappropriately".</p>
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"The findings of the committee prima facie indicate inappropriate handling of passengers by the IndiGo staff thereby resulting in certain non-conformances with the applicable regulations," said the DGCA, citing the investigation report.</p>
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"In view of this, it has been decided to issue a show cause notice to the concerned airline… After hearing their submissions, appropriate action as per law would be taken," the DGCA said.</p>
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The airline has been given 10 days to furnish its explanation.</p>
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Indigo has responded, saying, "We have received the communication from DGCA on the matter and will respond in due course".</p>
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An IndiGo manager had refused to allow the child and his family to board the flight, claiming the boy was in a "state of panic and posed a threat to other passengers.”</p>
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He had refused to listen to the appeals of other passengers and two doctors, who were boarding the  same flight, to allow the child to travel.</p>
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In a statement, the airline stressed that it takes pride in being "inclusive", playing down suggestions of discriminatory behaviour.</p>
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An account of the incident shared on Facebook by a passenger had triggered a huge controversy over the issue.</p>
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IndiGo CEO Ronojoy Duttahad supported the decision of the airline’s airport manager to not allow the boy to board the plane.</p>
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However, Civil Aviation Minister Jyotiraditya Scindia tweeted: "There is zero tolerance towards such behaviour. No human being should have to go through this! Investigating the matter by myself, post which appropriate action will be taken".</p>